Accessibility
Statement.

Last updated August 18, 2026

Anyone should be able to find out where our counters are, when they’re open, and how to get a cheesesteak. That’s the whole job of this website, and it should not depend on how you use a computer.

What we’re aiming at

We built this site toward the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. We have not had it independently audited, so we don’t claim it conforms. We would rather tell you what we actually know than print a badge.

What should work

• Every photograph and graphic has a text description, or is marked as decorative so a screen reader skips it rather than reading a filename.
• Headings run in order, so you can move through a page by structure instead of scrolling.
• Every field on the contact and careers forms has a real, clickable label, and errors are announced rather than only shown in red.
• The forms work without JavaScript, and they work if the connection drops halfway — they will tell you it failed instead of pretending it sent.
• Hours are real text in a table, not a picture of a schedule.
• If your system asks for reduced motion, the fades and reveals switch off and content is simply there.
• Nothing plays audio. The background video on some pages is silent, is hidden from screen readers, and can’t be tabbed into — it carries no information you’d miss.
• Nothing is conveyed by colour alone; open and closed both say so in words.

What we know is still wrong

An honest list beats a short one:

• There’s no “skip to content” link yet. If you navigate by keyboard you currently have to tab past the whole menu on every page. We know, and it’s a small fix.
• The keyboard focus outline is faint in places. Form fields highlight clearly, but links and buttons use whatever outline your browser draws, which is hard to see against our dark header and gold buttons.
• At very narrow window widths — around 320 pixels — a page can scroll slightly sideways. Above that it’s fine.
• The maps are Google’s. Each location page embeds a Google map, and we don’t control how that behaves with assistive technology. Every address is written out as text directly above it, and the directions link works on its own, so you never need the map itself.
• Ordering happens somewhere else. Pickup and delivery run on Toast and the delivery apps, and their accessibility is theirs, not ours. If one of them is unusable for you, call the store — someone will take your order and read you the menu.

If something blocks you

Tell us and we’ll fix it. Email info@danielscheesesteaks.com, or use the contact form, and say which page you were on and what happened. If it is stopping you today, the phone is faster than any form: (407) 654-1893 — that line rings the Winter Garden House and a person answers it.

We’d also just like to know. A report about a page nobody could use is more useful to us than a compliment about one that works.

Keeping this current

This page is updated as the site changes and as we fix what’s listed above — the date at the top says when we last touched it. Anything we repair comes off the list.